Shipping policy

Shipping Policy

This policy applies to wholesale orders placed through chillychileswholesale.com.

Order Processing

Most orders are processed within 1–3 business days. Processing times may be longer during holidays, promotions or unusually busy periods.

If an item becomes unavailable after an order is placed, we will contact you before completing the shipment.

Shipping Within Canada

Orders that do not qualify for free shipping are shipped using the service selected and paid for at checkout.

Canadian orders with a merchandise subtotal of $600 CAD or more qualify for free standard shipping. The $600 minimum is calculated after discounts and before taxes and shipping charges.

For orders receiving free shipping, Chilly Chiles chooses the carrier and shipping service. We may use Canada Post, Purolator or another courier depending on the order and destination.

Remote and High-Cost Destinations

Some remote destinations, oversized shipments or locations with unusually high delivery costs may require an additional shipping charge.

If an additional charge is required, we will contact you with the amount before shipping. The order will not be shipped until the additional charge has been approved.

Tracking and Delivery

Tracking information will be provided when available. Carrier delivery dates are estimates and are not guaranteed by Chilly Chiles.

Customers are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect address, refused shipment or unsuccessful delivery may be charged to the customer.

Shipping Outside Canada

Shipping outside Canada may be available when shipping options are offered at checkout. International customers are responsible for applicable duties, taxes, brokerage fees and import requirements.

Questions

For questions about shipping or an existing order, contact us at info@chillychiles.com or call 613-820-4029.